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Returns & Exchanges

Start A Return Or Exchange

The best way to process a return or exchange is by using our online return + exchange portal, where you can easily create your prepaid shipping label and track the progress. Here's how:

  1. Click the link above to head to the portal

  2. In the portal, enter your order number (you can find it in the subject line of your order confirmation email) and zip code

  3. Select “Return” or “Exchange” and follow the steps to generate your prepaid label

  4. You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.

Where Is My Order Number?

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.

Or, if you have an account set up on freshcleanthreads.com, you can find it on the Order History tab of your Account Page.

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