RETURNS & EXCHANGES
Hey, it takes time to find your look. We get it. That’s why Fresh Clean Tees has introduced a 100-day guarantee. In terms of exchanges, when you first get your tees, we'd appreciate it if you wash and wear one tee to see if the fit and sizing are right before washing and wearing all of your tees.
Hang on to your packaging as it makes it breezier for all of us to manage the exchange process.
What isn't part of our 100-day guarantee?
- Stains or spills on your shirts that weren't our fault
- Pet hair or deodorant stains
- Shirts that were damaged in your washing machine
- Shirts that were damaged by your wildly rowdy lifestyle
- Clearance or sale items
- Fresh Clean Socks
*Scroll down for Sales / Mystery Pack / Last Chance Collection exceptions.
RETURNS
All you need for a return is your order number and the zip code in which the order was delivered. Your order number can be found on your packing slip. It’s the first six digits of your reference number. [It may start with EXC.]
If you’d prefer to use your own label, just send the returned items to the address below. Don’t forget to include your name and order number though! Also, make sure to keep that tracking link handy until your refund has been fully processed.
Fresh Clean Tees Returns
12671 High Bluff Dr
Ste 150
San Diego CA 92130
POLICIES
When placing a Subscription Order you are able to select how often to renew, and FREE SHIPPING in the U.S. (sorry Canada) is included in the order. The order will renew again depending on that selection unless changed by the customer. Fresh Clean Tees sends a reminder 3 days prior to the renewal date, any changes must be made before the renewal date. Subscriptions can be changed, skipped, or canceled at any time, and any changes will take place for future renewals. There are some items on our website that have the option to subscribe and save for FREE SHIPPING (in the U.S.), or purchase as a one-time order. If a customer selects the subscribe option they are agreeing to start a subscription which will renew depending on the frequency selected at checkout. Fresh Clean Tees is happy to help with any shipping issues brought to our attention within 60 days from the order being placed, this includes stolen orders and packages that are lost in transit. Any orders past 60 days cannot be replaced or refunded.
There are certain situations where only partial refunds are granted (if applicable). These include any item that isn't deemed to be covered by our 100-day guarantee.
What isn't part of our 100-day guarantee?
- Stains or spills on your shirts that weren't our fault
- Pet hair or deodorant stains
- Shirts that were damaged in your washing machine
- Shirts that were damaged by your wildly rowdy lifestyle
- Clearance or sale items
- Fresh Clean Socks
Orders cannot be changed or updated once they have processed. If there is any issue with your order please contact us right away with the changes. We try our best to catch these but cannot guarantee changes to any orders. Items from the sale collection are final sale and cannot be returned or exchanged. If Fresh Clean Tees finds an issue with your shipping address we may try to contact you to confirm the correct shipping address, please note that this can add a day onto processing times. Any credit towards the Shop Now option must be used right away and do not apply toward future purchases. In certain situations, orders and exchanges will be sent in multiple shipments. In those cases, you will receive more than one tracking link.
ADDRESS VERIFICATION
In a situation where the customer supplies the wrong shipping address, resulting a new package being shipped and sent, Fresh Clean Tees will impose a $7.99 USD shipping fee to cover the cost of reshipping a previously shipped package.
