RETURNS & EXCHANGES
All you need is your Order Number and Zip Code
Fresh Clean Tees is happy to accept any items back for a return or exchange within 30 days from delivery. All items must be unwashed and include all packaging that came with the order. Trying on an item is absolutely ok, we kindly ask that you try on one tee in each style, and keep any items that have not been tried on in their packaging for easy exchanges.
Any items that have been washed or worn will not be accepted and will be returned to the customer, this includes pet hair and deodorant stains.
CLICK HERE to start an exchange! If you wish to exchange for a different item just select a return and use the Shop Now Credit, you’ll receive a $7 USD credit + any discounts on the original order to use at our store to show right away.
Free returns are available on any items that are in their original condition within 30 days from delivery. We encourage you to use our easy online returns portal for a prepaid shipping label and easy tracking. All items must be unwashed and include all packaging that came with the order. Trying on an item is absolutely ok, we kindly ask that you try on one tee in each style and keep any items in the packaging that have not been tried on for easy exchanges.
CLICK HERE to start a return, all you need is your order number and the zip code that the order was shipped to. Your order number can be found on your packing slip, it is the first 6 numbers of your reference number. It also may start with EXC.
If you wish to use your own label, please send the returned items to the address below and don’t forget to include your name and order number. Make sure to keep that tracking link handy until your refund has been processed.
FRESH CLEAN TEES RETURNS
1380 GARNET AVE
SAN DIEGO, CA 92109
Returns take 2-3 business days in the U.S. to process once they are received and inspected. Once approved, the refund will be processed and you will receive a confirmation email. The funds are refunded to your original form of payment can take up to 5 business days to appear back in your account, depending on your bank.
Original shipping costs paid for the order are non-refundable.
Holiday orders placed between November 1st and December 31st will be able to return or exchanges orders until January 20th.
Due to social distancing guidelines you may see a slight increase in processing time.
When placing a Subscription Order you are able to select how often to renew, and FREE SHIPPING in the U.S. (sorry Canada) is included in the order. The order will renew again depending on that selection unless changed by the customer. Fresh Clean Tees sends a reminder 3 days prior to the renewal date, any changes must be made before the renewal date. Subscriptions can be changed, skipped, or cancelled at any time, and any changes will take place for future renewals.
There are some items on our website that have the option to subscribe and save for FREE SHIPPING (in the U.S.), or purchase as a one-time order. If a customer selects the subscribe option they are agreeing to start a subscription which will renew depending on the frequency selected at checkout.
Fresh Clean Tees is happy to help with any shipping issues brought to our attention within 60 days from the order being placed, this includes stolen orders and packages that are lost in transit. Any orders past 60 days cannot be replaced or refunded.
There are certain situations where only partial refunds are granted (if applicable). These include any item not in its original condition, orders missing items, or washed or worn items.
Orders cannot be changed or updated once they have processed. If there is any issue with your order please contact us right away with the changes. We try our best to catch these but cannot guarantee changes to any orders.
Items from the sale collection are final sale and cannot be returned or exchanged.
If Fresh Clean Tees finds an issue with your shipping address we may try to contact you to confirm the correct shipping address, please note that this can add a day onto processing times.
Any credit towards the Shop Now option must be used right away and do not apply toward future purchases.
In certain situations, orders and exchanges will be sent in multiple shipments. In those cases you will receive a more than one tracking link.