We're here to help!

What shipping methods do you offer?

• Standard: 4–7 business days ($7.95, or free when you spend $100 or more, after promotions)
• Expedited: 3–4 business days ($16.95)

Please allow 1–2 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

Where is my order?

So you just placed an order—sweet! If you have an account and are logged in, you can find order status details by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders.

Read on to find tips for when to expect delivery:

When will my order ship?

Order processing takes 1–2 business days (or sometimes a couple more during a big sale). From there, we hand the order to the carrier and send you a shipment confirmation email with tracking details so you can follow its journey.

When will my order arrive?

After processing, standard shipping takes 4–7 business days, and expedited shipping takes 3–4 business days (after processing time).

You can use the tracking link in your shipment confirmation email (or by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders) to find the most up-to-date status of your package.

Where is my Amazon order?

When you place an order for our threads via Amazon, the details are only available directly in your Amazon account. If you need help locating the order, please contact Amazon directly.

Where do you ship Fresh Clean Threads?

We currently ship our threads to the 50 US states and Puerto Rico, Canada, the UK, and APO/FPOs.

• For shipping to Canada, shop directly from our Canada site.
• For shipping to the UK, shop directly from our UK site.

We hope to bring our threads to more countries soon—stay tuned!

How can I edit my shipping address?

Please email us at support@freshcleantees.com as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make the change in time, we will be happy to re-ship your order for a $7.95 reshipping fee.

Why aren’t my tracking details updating?

Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via support@freshcleantees.com. We're always here to help!

My order was marked delivered but I can’t find it. Can you help?

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.

If you still can’t find it, send us an email at support@freshcleantees.com. We’ll get you sorted out ASAP.

My order was damaged in transit. Can you help?

Sorry that happened! Please send us a note at support@freshcleantees.com. From there we’ll find a solution right away.

Can I cancel my order or make changes to the items?

Please email us at support@freshcleantees.com as soon as possible if you would like to cancel or make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make your change, we can help find an alternative solution—our flexible return policy makes it as easy as possible.

Where can I find my order number?

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.

Or, if you have an account set up on freshcleanthreads.com, you can find it by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders when logged in to your account.

Where can I buy Fresh Clean Threads?

You can find our threads here on freshcleanthreads.com, in our Facebook Shop and Instagram Shop, or in our Amazon shop.

Keep in mind, our Amazon shop offers a limited range of products. For access to our full line-up, freshcleanthreads.com is the best place to shop!

Can you help with an order I placed from Amazon?

Because orders placed via our Fresh Clean Threads Amazon shop are processed and handled by Amazon, Amazon’s customer service is best equipped to help with your Amazon order.

That said, we’re always happy to help, so feel free to email support@freshcleantees.com if you need an extra hand.

What should I do if I received the wrong item, or an item is missing?

Just email us at support@freshcleantees.com. We’ll get you the right threads as quickly as we can!

Can I purchase a gift card?

Yes! We offer gift cards in the amounts of $50, $75, and $100 here.

What is your return policy?

We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit!

Keep in mind, our 100-Day Guarantee does not cover:

• Stains or spills on your threads that weren’t there upon delivery
• Items that were damaged in your washing machine or by a rowdy lifestyle
• Clearance, sale, and last-chance collection items
• Fresh Clean Socks
• Mystery packs

Original shipping fees are non-refundable.

How do I place a return or exchange?

The best way is to use our online return + exchange portal, where you can create your prepaid shipping label and track the progress.

Here's how:

1. In the portal, enter your order number (you can find it in the subject line of your order confirmation email).
2. Select “Return” or “Exchange” and follow the steps to generate your prepaid label.

You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item!

Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at support@freshcleantees.com as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.

How long does it take to receive a refund?

Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5–10 business days.

What sizes do you offer? Do you offer big + tall or plus sizes?

Our threads are available in a wide range of sizes! We’re always working to expand our size range, but you can find details about what we currently offer below:

• Men’s Short: S–2XL
• Men’s Regular: S–4XL
• Men’s Tall: M–4XL
• Men’s Bottoms: 30–42
• Women’s: XS–3XL

We currently offer only a limited number of styles in size 4XL, Short or Tall for men, but we’re always working to add more! For now, you can find all our available 4XL, Short or Tall styles by selecting the 4XL size or Short/Tall filters when browsing our product lineup.

How should I decide the right size for me?

Our tees run true to size, so we recommend choosing the size you wear most. If you need an extra hand, you can use our interactive Find My Fit tool linked on our product pages to get a specific suggestion based on your personal details.

You can also use the size chart on each product page (or for all our products here) to compare the specifications of another tee in your closet with the measurements of our threads. The measurements on our site reflect the distance when measured flat across (not around your body).

How should I care for my threads? Will they shrink?

Machine wash your threads in cold water. Tumble dry on low.

For all Performance, Vault, and Day Off fabrics, we recommend you machine wash with like colors before wear, as there may be some bleeding during the first 2-3 washes or wears.

Some garments may shrink ¼"–⅓" during the first few washes. If you’d like to minimize shrinkage, we recommend line drying.

If your threads shrink more than expected, you can always get in touch with us (within our 100-day guarantee window) at support@freshcleantees.com and we’ll help make it right.

The size or color I want is out of stock. When will it be back?

We work hard to bring back any out-of-stock sizes as quickly as possible! Some of our colors and styles are seasonal exclusives, so they may not be returning. You can always email us at support@freshcleantees.com to ask for details.

Can I customize the colors in my pack?

Our team puts together our existing packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here! You’ll be able to select whichever 5 colors you want (with savings to boot).

The color I want is only available in a pack. Can I get it individually?

Sometimes we launch our new seasonal colors as pack exclusives before they arrive as individual items in our lineup. If the color you want isn’t available on its own yet, you can sign up for our email list here to learn when it launches!

Where and how do you make your threads?

Our threads are designed by a team of product developers in San Diego, then manufactured in a variety of factories in Guatemala, Vietnam, and the Philippines. We’re committed to a standard of excellence in every aspect of our business, which is why we require ethical and responsible conduct in all of our operations. All of the factories we work with are WRAP certified, ensuring they follow stringent ethical and environmental standards.

What materials do you use for your threads?

Each of our threads is designed with a unique blend of materials to create just the right fit, feel, and durability. You can find specific details about each style’s material makeup on each style’s product page.

Our flagship tees (and lots of our other threads!) are made with StratuSoft, our proprietary cotton-poly blend that offers super soft comfort, breathability, and durability.

What payment methods do you accept?

We accept major credit cards and debit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, and Apple Pay.

Due to restrictions related to recurring purchases, Amazon Pay cannot be used to purchase a Club FCT membership.

How do Shop Pay installments work?

Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. An eligibility check has no impact on your credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

If you have more questions about installment payments on Shop Pay, visit Shop Pay’s Help Center.

How do Afterpay installments work?

With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks, with the first payment occurring on the day of purchase.

For more details about Afterpay’s terms and for help with Afterpay, visit Afterpay’s Help Center.

What can I do if my payment is declined?

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at support@freshcleantees.com—we’re happy to help.

What is Club FCT?

Club FCT is our annual membership program that offers all the best perks! As a Club FCT member, you’ll receive exclusive savings and priority access.

What are the benefits of Club FCT?

As a member of Club FCT, you’ll enjoy:

• 20% off everything*
• Extra 5% off discount codes
• Free shipping on every order
• Early access to sales and product launches
• Priority customer support

*Except for Sale Collection items, subscription orders, gift cards, and membership cards.

How do I enjoy my Club FCT benefits?

As long as you’re using your Club FCT membership email address, your benefit savings will automatically be applied to your order during checkout. Make sure to start the checkout process to see the benefits appear—you won’t see them yet when adding items to your cart.

Your early access to sales and launches will be sent over to you via email, so make sure to keep an eye on your inbox.

Our customer experience team keeps a special eye out for our Club FCT members—your emails automatically jump to the top of our support@freshcleantees.com inbox, so just send us a message and we’ll get back to you as quickly as we can.

Will I get a physical membership card?

We don’t currently offer physical membership cards.

How do I join Club FCT?

Joining Club FCT is easy—just visit our Club FCT membership page and click the “Add to Cart” button. Or, you can add a Club FCT Membership 5-Pack to your cart! From there, you’re added to the club, and we’ll automatically renew your membership every year using the payment method you use at checkout.

Is the Club FCT membership fee a recurring charge?

Yes. Your Club FCT benefits are automatically renewed (using your original payment method) 12 months from the date of purchase or previous renewal date.

Can I cancel, pause, or return my Club FCT membership?

You can cancel your Club FCT membership by logging in to your Fresh Clean Threads account and clicking Manage under Club FCT. From there, under the Club FCT Membership details section, click Turn Off Auto-renew. There are no termination fees or hidden costs to cancel. Your membership benefits will remain active until 12 months from your last renewal date.

How can I change the payment method for my Club FCT membership?

To update the payment for your Club FCT membership, follow the steps below:

1. Log into your Fresh Clean Threads account and click Manage under Club FCT.
2. Under Club FCT Membership details, click Edit.
3. Check your email inbox—we’ll send an email with a link to update your payment method.

Why aren’t my Club FCT benefits working?

Your Club FCT benefits are linked to the email address you used to purchase membership, so you need to use that same email to access your benefits. Your discounts and free-shipping benefits will be visible on the shipping page of checkout.

It’s also possible that we were unable to renew your membership due to your payment method requiring an update. If that’s the case, your membership has been canceled, but you can easily rejoin Club FCT by adding the membership to your cart when placing your next order with us and using your updated payment method.

If you’re having trouble beyond that, please reach out to our customer support team at support@freshcleantees.com and we’ll help.

How does a subscription work, and how do I sign up?

Our subscriptions are the perfect way to keep your closet as fresh as possible! We offer packs of staple threads, or rotating monthly packs with colors that update each month. You choose the pack and shipment frequency, and we automatically send you fresh threads to keep your closet stocked.

To sign up, shop our subscription options here. Choose the pack you’d like to receive, your style, size, and frequency preference, and add it to your cart. After you place your first order, we’ll automatically ship your next one at the cadence you choose.

How do I cancel my subscription?

To cancel your subscription, follow the steps below:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Manage Subscriptions.
3. Select the subscription pack you’d like to cancel.
4. Scroll to the bottom and click Cancel subscription.
5. Choose the reason for your cancellation.
6. Click Cancel subscription to confirm.

Can I change my delivery date or skip a shipment?

To make changes to your delivery schedule:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Choose one of the options:
   • Send Now — get your delivery ASAP.
   • Reschedule — move your delivery to a later date.
   • Skip — skip your next delivery.

How do I change my payment method?

To update the credit card for your subscription:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Edit payment method.
3. Click Send edit link.
4. Check your email inbox for a message from support@freshcleantees.com with a secure link.
5. In the email, click Confirm payment information.
6. On the secure page, enter your updated payment details.
7. Click Update card.

How do I change my shipping address?

To update the shipping address for your subscription:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Edit address.
3. Enter your updated details.
4. Click Save changes.

How can I change the items in or frequency of my subscription?

To change your items or frequency:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Manage this subscription.
3. Choose one of the following:
   • Update the size + length to change the item size.
   • Update the frequency option to change how often you receive it.
   • Click Swap this for a different product to choose a different item.
4. Click Save changes.

How can I add a new item to my subscription delivery?

To add another item to your subscription:

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Under your subscription, in the “You may like” section, click Browse all products.
3. Click + Add next to any item you want to include.
4. Choose the style, size, and frequency for the item.
5. Click Add to order.

How are the subscription pack colors selected each month? Where can I find the monthly subscription pack colors?

Our rotating Bold, Foundation, and Basic 3-packs change every month to add variety to your closet (we often choose seasonal colors for Bold and Foundation).

If you’re signed up for a rotating subscription pack, we’ll email the updated pack colors at the beginning of each month. You can also see the current pack colors here.

Can I choose custom colors for my subscription order?

Our team puts together subscription packs with color combinations we think you’ll love. While those aren’t customizable, you can build your own custom bundle here—pick any 5 colors and still enjoy bundle savings.

I'm a content creator or influencer. Can I work with you or become an ambassador?

We love working with our community, and keep an eye on our @freshcleanthreads tags on social media! Be sure to tag us in your photos wearing your threads, and we'll get in touch if there are opportunities to work together.

We're also occasionally on the lookout for partners using Insense or Popular Pays—if you see a listing for us there, please apply, and we'll be in touch if it's a good fit.

Do you offer wholesale or bulk orders?

Yes! Please visit our wholesale site to sign up and place your order, learn about our pricing, and see details about our wholesale offerings.

How do your threads react to different types of screenprinting or embroidery?

Our tees work great with most forms of screen printing, and with embroidery that doesn’t add excessive weight.

For best results, we recommend working directly with your screen printer or embroiderer for the best method based on your artwork specs.