How does a subscription work, and how do I sign up?
Our subscriptions are the perfect way to keep your closet as fresh as possible! We offer packs of staple threads, or rotating monthly packs with colors that update each month. You choose the pack and shipment frequency, and we automatically send you fresh threads to keep your closet stocked.
To sign up, shop our subscription options here. Just choose the pack you’d like to receive, your style, size, and frequency preference, and add it to your cart. After you place your first order, we’ll automatically ship your next one at the cadence you choose.
To sign up, shop our subscription options here. Just choose the pack you’d like to receive, your style, size, and frequency preference, and add it to your cart. After you place your first order, we’ll automatically ship your next one at the cadence you choose.
How do I cancel my subscription?
To cancel your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Click Manage Subscriptions
3. Select the subscription pack you’d like to cancel
4. Scroll to the bottom and click Cancel subscription
6. Choose the reason for your cancellation
7. Click Cancel Subscription
Can I change my delivery date or skip a shipment?
To make changes to your delivery schedule, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Click Send Now to get your delivery ASAP
OR
Click Reschedule to move your delivery to a later date
OR
Click Skip to skip your next delivery
How do I change my payment method?
To update the credit card for your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Click Edit payment method
3. Click Send edit link
4. Check your email inbox for an email from support@freshcleantees.com, which includes a secure link to update your payment details.
5. In the email, click Confirm payment information
6. When taken to the secure page, enter your updated payment details
7. Click Update card
How do I change my shipping address?
To update the shipping address for your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Click Edit address
3. Enter your updated details
4. Click Save changes
How can I change the items in or frequency of my subscription?
To change the items in or frequency of in your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Click Manage this subscription
3. Update the size + length you’d like to receive to change the item size
OR
Update the frequency option to change the frequency
OR
Click Swap this for a different product to choose a different item
4. Click Save changes
How can I add a new item to my subscription delivery?
To add a new item to your subscription delivery, follow the steps below.
1. Log into your Fresh Clean Threads account and click Manage under ThreadBox
2. Under your subscription and in the You may like section, click Browse all products
3. Click +Add next to any item you want to add
4. Choose the style, size, and frequency options for the item
4. Click Add to order
How are the subscription pack colors selected each month? Where can I find the monthly subscription pack colors?
Our rotating Bold, Foundation, and Basic, 3-packs change every month to add variety to your closet. We often choose seasonal colors for our Bold and Foundation packs!
If you’re signed up for a rotating subscription pack, we’ll email you with the updated pack colors at the beginning of the month, and you can always find the current pack colors here.
Can I choose custom colors for my subscription order?
Our team puts together our subscription packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here here! You’ll be able to select whichever 5 colors you want (and you’ll still receive bundle savings!).
