FAQ - US

What shipping methods do you offer?

• Standard: 4–7 business days ($7.95, or free when you spend $100 or more, after promotions)
• Expedited: 3–4 business days ($16.95)

Please allow 1–4 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.

Where is my order?

So you just placed an order—sweet! If you have an account and are logged in, you can find order status details by clicking the account icon at the bottom right corner of your screen, then clicking Track and manage my orders.

When will my order ship?
Order processing takes 1–4 business days (or sometimes a couple more during a big sale). From there, we hand the order to the carrier and send you a shipment confirmation email with tracking details so you can follow its journey.

When will my order arrive?
After processing, standard shipping takes 4–7 business days, and expedited shipping takes 3–4 business days (after processing time). You can use the tracking link in your shipment confirmation email to find the most up-to-date status of your package.

Where is my Amazon order?

When you place an order for our threads via Amazon, the details are only available directly in your Amazon account. If you need help locating the order, please contact Amazon directly.

Where do you ship Fresh Clean Threads?

We currently ship our threads to the 50 US states and Puerto Rico, Canada, the UK, and APO/FPOs.

• For shipping to Canada, shop directly from our Canada site.
• For shipping to the UK, shop directly from our UK site.

How can I edit my shipping address?

Please email us at support@freshcleantees.com as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make the change in time, we will be happy to re-ship your order for a $7.95 reshipping fee.

Why aren’t my tracking details updating?

Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via support@freshcleantees.com. We're always here to help!

My order was marked delivered but I can’t find it. Can you help?

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also suggest checking all surrounding areas and/or entrances to your home and asking your neighbors if they may have received it by mistake. If you still can’t find it, send us an email at support@freshcleantees.com.

Can I cancel my order or make changes to the items?

Please email us at support@freshcleantees.com as soon as possible if you would like to cancel or make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If we are unable to make your change, we can help find an alternative solution—our flexible return policy makes it as easy as possible.

Where can I find my order number?

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email. If you have an account set up on freshcleanthreads.com, you can also find it by going to Track and manage my orders.

Where can I buy Fresh Clean Threads?

You can find our threads here on freshcleanthreads.com or in our Amazon shop.

Keep in mind, our Amazon shop offers a limited range of products. For access to our full line-up, freshcleanthreads.com is the best place to shop.

Can you help with an order I placed from Amazon?

Because orders placed via our Fresh Clean Threads Amazon shop are processed and handled by Amazon, Amazon’s customer service is best equipped to help with your Amazon order. That said, we’re always happy to help, so feel free to email support@freshcleantees.com if you need an extra hand.

What should I do if I received the wrong item, or an item is missing?

Just email us at support@freshcleantees.com. We’ll get you the right threads as quickly as we can!

What is your return policy?

We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit.

Keep in mind, our 100-Day Guarantee does not cover:

• Stains or spills on your threads that weren’t there upon delivery
• Items that were damaged in your washing machine or by a rowdy lifestyle
• Clearance, sale, and last-chance collection items
• Fresh Clean Socks
• Mystery packs

Original shipping fees are non-refundable.

How do I place a return or exchange?

The best way is to use our online return + exchange portal, where you can create your prepaid shipping label and track the progress.

Here's how:

1. In the portal, enter your order number.
2. Select “Return” or “Exchange” and follow the steps to generate your prepaid label.

You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.

Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, email support@freshcleantees.com as soon as possible.

What sizes do you offer? Do you offer big + tall or plus sizes?

Our threads are available in a wide range of sizes. Here’s what we currently offer:

• Men’s Short: S–2XL
• Men’s Regular: S–4XL
• Men’s Tall: M–4XL
• Men’s Bottoms: 30–42
• Women’s: XS–3XL

We currently offer only a limited number of styles in size 4XL, Short, or Tall for men, but we’re always working to add more.

How should I decide the right size for me?

Our tees run true to size, so we recommend choosing the size you wear most. You can also use the size chart on each product page to compare another tee in your closet with the measurements of our threads.

How should I care for my threads? Will they shrink?

Machine wash your threads in cold water. Tumble dry on low.

For all Performance, Vault, and Day Off fabrics, we recommend you machine wash with like colors before wear, as there may be some bleeding during the first 2–3 washes or wears.

Some garments may shrink ¼"–⅓" during the first few washes. If you’d like to minimize shrinkage, we recommend line drying.

The size or color I want is out of stock. When will it be back?

We work hard to bring back any out-of-stock sizes as quickly as possible. Some colors and styles are seasonal exclusives, so they may not be returning. You can always email us at support@freshcleantees.com to ask for details.

Can I customize the colors in my pack?

Our team puts together our existing packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle.

The color I want is only available in a pack. Can I get it individually?

Sometimes we launch our new seasonal colors as pack exclusives before they arrive as individual items in our lineup. If the color you want isn’t available on its own yet, you can sign up for our email list to learn when it launches.

Where and how do you make your threads?

Our threads are designed by a team of product developers in San Diego, then manufactured in a variety of factories in Guatemala, Vietnam, and the Philippines. All of the factories we work with are WRAP certified.

What payment methods do you accept?

We accept major credit cards and debit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, and Apple Pay. Due to restrictions related to recurring purchases, Amazon Pay cannot be used to purchase a Club FCT membership.

How do Shop Pay installments work?

Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees.

How do Afterpay installments work?

With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks, with the first payment occurring on the day of purchase.

What is Club FCT?

Club FCT is our annual membership program that offers all the best perks. As a Club FCT member, you’ll receive exclusive savings and priority access.

What are the benefits of Club FCT?

• 20% off everything*
• Extra 5% off discount codes
• Free shipping on every order
• Early access to sales and product launches
• Priority customer support

*Except for Sale Collection items, subscription orders, gift cards, and membership cards.

How do I enjoy my Club FCT benefits?

As long as you’re using your Club FCT membership email address, your benefit savings will automatically be applied during checkout. Early access to sales and launches will be sent via email, and Club FCT members also receive priority support.

Will I get a physical membership card?

We don’t currently offer physical membership cards.

How do I join Club FCT?

Joining Club FCT is easy—just visit the Club FCT membership page and click “Add to Cart.” Your membership renews automatically every year using the payment method you use at checkout.

Is the Club FCT membership fee a recurring charge?

Yes. Your Club FCT benefits are automatically renewed 12 months from the date of purchase or previous renewal date.

Can I cancel, pause, or return my Club FCT membership?

You can cancel your Club FCT membership by logging in to your Fresh Clean Threads account and turning off auto-renew. There are no termination fees or hidden costs to cancel, and your benefits remain active until 12 months from your last renewal date.

How can I change the payment method for my Club FCT membership?

1. Log into your Fresh Clean Threads account and click Manage under Club FCT.
2. Under Club FCT Membership details, click Edit.
3. Check your email inbox for a link to update your payment method.

How does a subscription work, and how do I sign up?

We offer packs of staple threads, or rotating monthly packs with colors that update each month. You choose the pack and shipment frequency, and we automatically send you fresh threads to keep your closet stocked.

How do I cancel my subscription?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Manage Subscriptions.
3. Select the subscription pack you’d like to cancel.
4. Scroll to the bottom and click Cancel subscription.

Can I change my delivery date or skip a shipment?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Choose one: Send Now, Reschedule, or Skip.

How do I change my payment method?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Edit payment method.
3. Click Send edit link.
4. Use the secure link emailed to you to update your card.

How do I change my shipping address?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Edit address.
3. Enter your updated details and save changes.

How can I change the items in or frequency of my subscription?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Click Manage this subscription.
3. Update the size + length, frequency, or swap for a different product.

How can I add a new item to my subscription delivery?

1. Log into your Fresh Clean Threads account and click Manage under ThreadBox.
2. Under your subscription, click Browse all products.
3. Click + Add next to any item you want to include.

How are the subscription pack colors selected each month? Where can I find the monthly subscription pack colors?

Our rotating Bold, Foundation, and Basic 3-packs change every month to add variety to your closet. If you’re signed up for a rotating subscription pack, we’ll email the updated pack colors at the beginning of each month.

I'm a content creator or influencer. Can I work with you or become an ambassador?

We love working with our community. Be sure to tag @freshcleanthreads in your photos wearing your threads, and we’ll get in touch if there are opportunities to work together. We also occasionally look for partners through Insense or Popular Pays.

Do you offer wholesale or bulk orders?

Yes. Please visit our wholesale site to sign up and place your order, learn about pricing, and see details about our wholesale offerings.