Can I Cancel An Order?
If you need to cancel an order or make any changes, please email [email protected] with the exact changes needed right away. We do our best to catch those, but please note that Fresh Clean Threads cannot guarantee any changes can be made once an order has been processed. If the tees have shipped we are not able to make any changes, including address updates or cancellations.
Do you ship on Amazon?
Yes, you can find Fresh Clean Threads on Amazon. We even have a brand store on there. Keep in mind, it’s a more limited selection than what you’d find on our site. For the most complete lineup of our products, including our latest releases, it’s best to shop directly on our site.
Do you have gift cards?
How can I contact support?
1. Email - We are always available at [email protected], you can expect a response within two business days but it's almost always sooner. We make sure to answer every single email we receive, if you don't get a response double check your spam folder and add [email protected] to your known addresses so ensure that they don't go to spam.
2. Chat with a Customer Experience agent through FreshCleanTees.com 6AM - 3PM PST.
3. Send us a message on any social media platform - Facebook, Instagram, Twitter.
4. Enter your info here on our website and we'll email you back!
What currencies do you support?
What Payment Methods Do You Accept?
There are a few different ways to pay at checkout:
- Any credit or debit card
- Shop Pay
- Shop Pay Installments
- Apple Pay
- Amazon Pay
- Google Pay
For FCT Membership, the following payment methods are available when purchasing a membership: standard checkout - credit card, Shop Pay, PayPal, Apple Pay (for iPhones only), and Google Pay. Due to restrictions related to recurring purchases, Amazon Pay is not available during your initial membership product purchase.
Shop Pay Installment FAQs
What is Shop Pay Installments?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Afterpay Installment FAQs
How do I use Afterpay?
At checkout, select the Afterpay payment method. First-time customers will need to register with Afterpay and provide payment details, while returning customers can simply log in to make their purchase.
How does the payment schedule work?
With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks, with the first payment occurring on the day of purchase. You can log into your Afterpay account to view your payment schedule.
What if I can’t pay an Afterpay installment?
If funds are not available, or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
I returned my order, but I'm still being charged.
After making a return, it may take us several days to accept the return and process a refund — especially if you’ve returned items via mail. Until the refund is confirmed and processed, your original payment schedule with Afterpay will continue.
If you’ve made a return and would like to request that your next payment be pushed back by 2 weeks from the original due date, in order for us to process your refund, you can easily do so in the Afterpay app.
Just follow these steps:
- From the "Orders Details" menu, select Returning an Order.
- Following the prompts, enter the order details as instructed.
If your request is successful, the final confirmation screen will include your updated payment schedule.
Facebook Shop FAQs
How long does it take to ship?
Orders are typically processed and shipped within 1-2 business days. The below shipping times are based on when your order leaves our fulfillment center.
- Standard (delivery within 7 business days)
- Expedited (delivery within 2-3 business days)
For the most up to date delivery estimate, please check the tracking number in your shipping confirmation email.
Do you offer free shipping?
Due to increases in shipping and fulfillment costs, we have added a $1 processing fee to all orders.
Orders over $75+ qualify for free shipping but will still be charged the $1 processing fee. We greatly appreciate your understanding as we continue to strive to provide you with the highest quality products at affordable prices.
Fresh Clean Threads offers free shipping on all subscription orders, on all orders over $75, and on Club FCT Member orders.
Club FCT members are exempt from the $1 processing fee. Learn more about the Club FCT membership program today.
Where do you ship to?
We ship to any of the 50 US states and Puerto Rico, as well as APO's & FPO's. For Canada orders visit our Canada website.
Fresh Clean Threads hopes to bring our fresh clean tees to as many countries as we can, stay tuned!
My order says delivered but I can't find it.
Oh snap, that sounds like a bummer. But no worries, we got you.
The first thing to do is make sure that your shipping address is correct on your order, including your zip code/postal code. Next, double check your mailbox, sounds silly -- but sometimes people expect a package and your mailman simply was able to sneak our tees into your mailbox.
If you can't find your tees then email [email protected]. We will wait 24-36 hours after an order shows as delivered before placing a new order, and we'll probably need to require a signature since we don't want those porch pirates getting a second set of dope tee shirts. If an order goes missing from the same address more than once we will no longer be able to ship to that address.
You must claim a missing order within 30 days from delivery date, past that we will not be able to replace any orders.
What do I do if I put the wrong address in my order?
If you catch your mistake within FIVE minutes of placing your order, we probably can get your address changed before it starts weaving its way through the hands of our amazing warehouse team. There are no guarantees that we are able to make any changes so please be sure to enter the correct address!
If we can't make the change in time, and we need to re-ship the tees to you there is a $7.99 fee for reshipping the order.
Do you deliver to military bases?
Yes - we deliver to all APO's and FPO's. Please note that the shipping time can vary with these addresses and may take longer to arrive.
I ordered during a big sale, will this delay my shipping?
We love to have big sales for our #FRESHFAM! Whether it's Black Friday/Cyber Monday, or a holiday we try our best to get your orders out as quickly as possible. However, we sometimes do run into some delays during these big sales. We typically try to process orders within 24-48 hours (Monday - Friday), and during big sales we process orders within 48-72 hours (Monday - Friday).
For example, if you order during a big sale on a Saturday -- we aim to get your order out the door on Monday, but sometimes it may not go out until Tuesday or Wednesday. Just know, we're always doing our best to get orders out as quickly and accurately as possible.
What do I do if my order was damaged in transit?
Yikes, we hate shipping issues just as much as you do! Fresh Clean Tees can absolutely send a replacement your way! In order to do so, you will have to reach out to [email protected] within 100 days from delivery with a photo of the items and the packaging how it was received. Once the team receives that we can send a new order your way!
How does a subscription work?
Want our most convenient shopping experience? Subscription’s the way to go. As a subscriber, you choose the 3-pack(s) you want, set often you’d like them to arrive, and then just enjoy your new tees as they come.
If you want new colors, subscribe to our Bold 3-Pack, Foundation 3-Pack, or Basic 3-Pack. The colors in these packs change each month. Bold refreshes with three new colors, Foundation keeps black and white and the month’s feature color, and Basic keeps black and white and a grayscale favorite.
You can change or cancel your subscription anytime. We make it super easy to manage. Just log into your Fresh Clean Threads account and go from there. Your renewal date will be the same day of the month as your first order.
What are the benefits for a subscription vs. a one-time purchase?
As a subscriber, you get:
- Free shipping on your subscription orders.
- Early access to new or limited edition colors.
- Easy management of your subscription.
- The most convenient way to shop Fresh Clean Threads.
Do I have to sign up for a subscription?
Nope. Just click on a 3-pack, choose the subscription option, and select how often you’d like it to arrive — every month, every two months, or every three months. That’s all you have to do to become a subscriber. Feel free to subscribe to as many packs as you’d like.
How do I cancel a subscription?
You can cancel a subscription anytime. Just follow the steps below.
1. Log into your Fresh Clean Threads account.
2. Click Upcoming Order and select the 3-pack you’d like to cancel.
3. Click Edit Product, followed by Remove Product.
4. Choose the reason for your cancellation and click Cancel Subscription.
You can also contact our amazing customer experience team before your next renewal. Just email [email protected] and they’ll help complete your cancellation.
How can I change my subscription?
To make subscription changes, just log into your Fresh Clean Threads account and click Upcoming Orders. There, you can view your current subscriptions with their renewal dates. To change a pack, click Add Product and select a different pack. Make sure you remove the pack you’d like to cancel by selecting Edit Product, followed by Remove Product.
For more info about managing a subscription, click here.
How do I change my payment method?
To update the credit card for your subscription, just login to your Fresh Clean Threads account and click Account Details. Under Paymant Method, click Edit and enter your new payment method.
If your renewal failed, you'll have to email [email protected] to reactivate and process your order.
Can I change my delivery schedule, or skip a month?
Maybe you need a break and need to skip a month or two of tees. That's cool, we got you. Or maybe you need your tee shirts delivered sooner. We get that also!
To make any changes to your subscription just login to your account and click OVERVIEW, then on the pack you want to change click EDIT. On the next screen you can change the renewal date, swap the pack to something new, change the size or neck preference, or cancel entirely.
How are the subscription pack colors selected each month?
Our tee shirt subscription is based on your style selection. We have nine style preferences that help us curate your shipment to deliver colors that fit that style. We try to vary the colors based on the season to keep you fresh to death no matter what the season.
You'll get an email THREE days prior to your renewal with our monthly color blog. You can make changes to your preference up until your order is processed. Make sure to safe list [email protected] in order to receive our notifications.
Where can I find the monthly subscription pack colors?
Our Bold 3-Pack, Foundation 3-Pack, and Basic 3-Pack each feature a monthly rotation of three colors (though black and white are standard for Foundation and Basic). We showcase the new colors at the beginning of each month, so sign up for our emails to keep up. The current colors for these packs are reflected on site.
Can I change out a color on certain packages?
Unfortunately, we can't do customized color swaps with subscription orders, given that these are pre-set packages.
You do have the option to build your own bundle and customize a 5-pack with Fresh Clean Threads. It's just outside of subscription offerings.
Club FCT Membership
Have Questions About Our Club FCT Membership Program?
About Our Tees
Where are the tees made?
Our tees and basics are designed by a team of product developers in San Diego are made in a variety of factories in Latin America (Guatemala and Honduras) and the Philippines.
Fresh Clean Threads, formally Fresh Clean Tees is committed to a standard of excellence in every aspect of our business. We require ethical and responsible conduct in all of our operations, respect for the rights of all individuals, and respect for the environment. All of the factories we work with are WRAP certified ensuring they follow stringent ethical and environmental standards. These standards including NO child labor, involuntary labor or harassment. Factories also must comply with wage and hour laws and regulations.
How are the tees made?
Fresh Clean Threads are designed with attention to detail and made with our proprietary Stratusoft blend making them super soft, comfortable, and durable. Our Statusoft fabric uses a cotton/poly blend with a softening technique that creates that buttery soft feel you'll love wash after wash.
We also work with factories that are focused on quality and durability, which is why all of our new tee shirts come with a 100-day guarantee.
All of our products are made in WRAP-certified factories ensuring that the fabrics are ethically sourced, and the people who are working on our products are treated fairly and with respect.
While a majority of our tee shirts are made using our Stratusoft blend, we do offer some 100% cotton products and some tri-blend products. Be sure to check the product pages for the exact specifications of each.
How do I know what size to choose?
Our tees run true to size and we've made finding the right size easier than ever! Our interactive Find My Fit tool ensures you're always wearing a perfectly fitted t-shirt. Just drop a few details about your build and get a personalized size recommendation just for you.
Do the shirts shrink?
Our Stratusoft blend comes preshrunk, but you may still see 1/4" - 1/3" of shrinkage depending on how you wash them. In order to avoid shrinkage (LOL), wash tees with cold water and tumble dry low, or air dry the first couple of washes.
Our 100% cotton tees (longlines and pocket tees) can shrink a little more due to the fact that they're 100% cotton so always wash with cold water, and little to no heat. Hang drying is the best way, but that's not that feasible sometimes, right?
If you are concerned about your tees shrinking when you first order them, try washing ONE TEE to see how it does before washing all of your tees.
If our Stratusoft shirts shrink considerably more than anticipated we encourage you to contact support and we'll replace them provided you are within our 100-day guarantee window.
How should I wash the tees?
All tees should be washed with cold water only and tumble dried on low. If the shirts are 100% cotton, or you are afraid they will shrink, use as little heat as possible. Air-drying the shirts is the absolute best way to avoid shrinkage.
Be sure not to overload your washer or dryer. That can cause pilling & fading, and is not good for any of your clothes!