1. Email - We are always available at  [email protected], you can expect a response within two business days but it's almost always sooner. We make sure to answer every single email we receive, if you don't get a response double check your spam folder and add  [email protected] to your known addresses so ensure that they don't go to spam.

2. Chat with a Customer Experience agent through  FreshCleanTees.com 6AM - 3PM PST.

3. Send us a message on any social media platform - Facebook, Instagram, Twitter.

4. Enter your info  here on our website and we'll email you back!

We currently only accept payment in USD.

For shipping to Canada, please visit our Canadian website.

There are a few different ways to pay at checkout:

• Any credit or debit card
• Shop Pay
• Shop Pay Installments 
• Apple Pay
• Amazon Pay
• Paypal
• Google Pay

For FCT Membership, the following payment methods are available when purchasing a membership: standard checkout - credit card, Shop Pay, PayPal, Apple Pay (for iPhones only), and Google Pay. Due to restrictions related to recurring purchases, Amazon Pay is not available during your initial membership product purchase.

What is Shop Pay Installments?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. An eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

How do I use Afterpay?

At checkout, select the Afterpay payment method. First-time customers will need to register with Afterpay and provide payment details, while returning customers can simply log in to make their purchase.

How does the payment schedule work?

With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks, with the first payment occurring on the day of purchase. You can log into your Afterpay account to view your payment schedule.

What if I can’t pay an Afterpay installment?

If funds are not available, or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

I returned my order, but I'm still being charged.

After making a return, it may take us several days to accept the return and process a refund — especially if you’ve returned items via mail. Until the refund is confirmed and processed, your original payment schedule with Afterpay will continue.

If you’ve made a return and would like to request that your next payment be pushed back by 2 weeks from the original due date, in order for us to process your refund, you can easily do so in the Afterpay app.

Just follow these steps:

- From the "Orders Details" menu, select Returning an Order.
- Following the prompts, enter the order details as instructed.

If your request is successful, the final confirmation screen will include your updated payment schedule.

Facebook Shop allows for only full order returns.

Please start your return here.

Orders are typically processed and shipped within 1-2 business days. The below shipping times are based on when your order leaves our fulfillment center.

- Standard (delivery within 4-7 business days)
- Expedited (delivery within 2-3 business days)

For the most up to date delivery estimate, please check the tracking number in your shipping confirmation email.

Due to increases in shipping and fulfillment costs, we have added a $1 processing fee to all orders.

Orders over $100 qualify for free shipping but will still be charged the $1 processing fee. We greatly appreciate your understanding as we continue to strive to provide you with the highest quality products at affordable prices.

Fresh Clean Threads offers free shipping on all subscription orders, on all orders over $100, and on Club FCT Member orders.

Club FCT members are exempt from the $1 processing fee. Learn more about the Club FCT membership program today.

We ship to any of the 50 US states and Puerto Rico, as well as APO's & FPO's. For Canada orders visit our Canada website.

Fresh Clean Threads hopes to bring our fresh clean tees to as many countries as we can, stay tuned!

Oh snap, that sounds like a bummer. But no worries, we got you.

The first thing to do is make sure that your shipping address is correct on your order, including your zip code/postal code. Next, double check your mailbox, sounds silly -- but sometimes people expect a package and your mailman simply was able to sneak our tees into your mailbox.

If you can't find your tees then email [email protected]. We will wait 24-36 hours after an order shows as delivered before placing a new order, and we'll probably need to require a signature since we don't want those porch pirates getting a second set of dope tee shirts. If an order goes missing from the same address more than once we will no longer be able to ship to that address.

You must claim a missing order within 30 days from delivery date, past that we will not be able to replace any orders.

If you catch your mistake within FIVE minutes of placing your order, we probably can get your address changed before it starts weaving its way through the hands of our amazing warehouse team. There are no guarantees that we are able to make any changes so please be sure to enter the correct address!

If we can't make the change in time, and we need to re-ship the tees to you there is a $7.99 fee for reshipping the order.

We love to have big sales for our #FRESHFAM! Whether it's Black Friday/Cyber Monday, or a holiday we try our best to get your orders out as quickly as possible. However, we sometimes do run into some delays during these big sales. We typically try to process orders within 24-48 hours (Monday - Friday), and during big sales we process orders within 48-72 hours (Monday - Friday).

For example, if you order during a big sale on a Saturday -- we aim to get your order out the door on Monday, but sometimes it may not go out until Tuesday or Wednesday. Just know, we're always doing our best to get orders out as quickly and accurately as possible.

Want our most convenient shopping experience? Subscription’s the way to go. As a subscriber, you choose the 3-pack(s) you want, set often you’d like them to arrive, and then just enjoy your new tees as they come.

If you want new colors, subscribe to our Bold 3-Pack, Foundation 3-Pack, or Basic 3-Pack. The colors in these packs change each month. Bold refreshes with three new colors, Foundation keeps black and white and the month’s feature color, and Basic keeps black and white and a grayscale favorite.

You can change or cancel your subscription anytime. We make it super easy to manage. Just log into your Fresh Clean Threads account and go from there. Your renewal date will be the same day of the month as your first order.

Our Subscription Collection is the best way to browse our subscriber-exclusive packs. To learn more about subscriber benefits, check out our Subscriptions Page.

As a subscriber, you get:

• Free shipping on your subscription orders.
• Early access to new or limited edition colors.
• Easy management of your subscription.
• The most convenient way to shop Fresh Clean Threads.

You can cancel a subscription anytime. Just follow the steps below.

1. Log into your Fresh Clean Threads account.

2. Click Upcoming Order and select the 3-pack you’d like to cancel.

3. Click Edit Product, followed by Remove Product.

4. Choose the reason for your cancellation and click Cancel Subscription.

You can also contact our amazing customer experience team before your next renewal. Just email [email protected] and they’ll help complete your cancellation.

To make subscription changes, just log into your Fresh Clean Threads account and click Upcoming Orders. There, you can view your current subscriptions with their renewal dates. To change a pack, click Add Product and select a different pack. Make sure you remove the pack you’d like to cancel by selecting Edit Product, followed by Remove Product.

For more info about managing a subscription, click here.

To update the credit card for your subscription, just login to your Fresh Clean Threads account and click Account Details. Under Paymant Method, click Edit and enter your new payment method.

If your renewal failed, you'll have to email [email protected] to reactivate and process your order.

Maybe you need a break and need to skip a month or two of tees. That's cool, we got you. Or maybe you need your tee shirts delivered sooner. We get that also!

To make any changes to your subscription just login to your account and click OVERVIEW, then on the pack you want to change click EDIT. On the next screen you can change the renewal date, swap the pack to something new, change the size or neck preference, or cancel entirely.

Our tee shirt subscription is based on your style selection. We have nine style preferences that help us curate your shipment to deliver colors that fit that style. We try to vary the colors based on the season to keep you fresh to death no matter what the season.

You'll get an email THREE days prior to your renewal with our monthly color blog. You can make changes to your preference up until your order is processed. Make sure to safe list  [email protected] in order to receive our notifications.

Unfortunately, we can't do customized color swaps with subscription orders, given that these are pre-set packages.

You do have the option to build your own bundle and customize a 5-pack with Fresh Clean Threads. It's just outside of subscription offerings.

Our tees and basics are designed by a team of product developers in San Diego are made in a variety of factories in Latin America (Guatemala and Honduras) and the Philippines.

Fresh Clean Threads, formally Fresh Clean Tees is committed to a standard of excellence in every aspect of our business. We require ethical and responsible conduct in all of our operations, respect for the rights of all individuals, and respect for the environment. All of the factories we work with are WRAP certified ensuring they follow stringent ethical and environmental standards. These standards including NO child labor, involuntary labor or harassment. Factories also must comply with wage and hour laws and regulations.

Fresh Clean Threads are designed with attention to detail and made with our proprietary Stratusoft blend making them super soft, comfortable, and durable. Our Statusoft fabric uses a cotton/poly blend with a softening technique that creates that buttery soft feel you'll love wash after wash.

We also work with factories that are focused on quality and durability, which is why all of our new tee shirts come with a 100-day guarantee.

All of our products are made in WRAP-certified factories ensuring that the fabrics are ethically sourced, and the people who are working on our products are treated fairly and with respect.

While a majority of our tee shirts are made using our Stratusoft blend, we do offer some 100% cotton products and some tri-blend products. Be sure to check the product pages for the exact specifications of each.

Our Stratusoft blend may shrink 1/4" - 1/3" during the first wash or two. In order to minimize shrinkage (LOL), wash your threads with cold water and tumble dry low, or air dry.

We always recommend washing just one of your tees first, to see if any shrinkage occurs before washing the rest.

If your threads shrink more than expected, you can always get in touch with us (within our 100-day guarantee window) at [email protected], and we’ll help make it right.

Check out the 3XL collection here:

https://freshcleantees.com/collections/3xl​

We are always looking for new collaborators. Fill out your information in the link here and our team will be in touch!