FAQ

Shipping

What shipping methods do you offer?

Standard: 4–7 business days after processing ($7.95, or free when you spend $100 or more, after promotions)
Expedited: 2–3 business days after processing ($17)
Please allow 1-2 business days for us to receive and process your order. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Where is my order?

So you just placed an order—sweet! If you have an account, you can find order status details on the Order History tab of your Account Page.  Read on to find tips for when to expect delivery:
When will my order ship?
Order processing takes 1-2 business days (or sometimes 3 during a big sale). From there, we hand the order to the carrier, and send you a shipment confirmation email with tracking details so you can follow its journey.
When will my order arrive?
After processing, standard shipping takes 4-7 business days, or expedited shipping takes 2-3 business days.
You can use the tracking link in your shipment confirmation email (or on the Order History tab of your Account Page) to find the most up-to-date status of your package.

Where’s my Amazon order?

When you place an order for our threads via Amazon, the details are only available directly in your Amazon account. If you need help locating the order, please contact Amazon directly.

Where do you ship Fresh Clean Threads?

We currently ship our threads to the 50 US states and Puerto Rico, Canada, and APO/FPOs.
For shipping to Canada, shop directly from our Canada website.
We hope to bring our threads to more countries soon—stay tuned!

How can I edit my shipping address?

Please email us at [email protected] as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
If we are unable to make the change in time, we will be happy to re-ship your order for a $7.95 reshipping fee.

Why aren't my tracking details updating?

Sometimes, the carrier takes 1-2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via [email protected]. We're always here to help!

My order was marked delivered but I can't find it. Can you help?

Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also always suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.
If you still can’t find it, send us an email at [email protected]. We’ll get you sorted out ASAP.

My order was damaged in transit. Can you help?

Sorry that happened! Please send us a note at [email protected]. From there we’ll find a solution right away.
Orders

Can I cancel my order or make changes to the items?

Please email us at [email protected] as soon as possible if you would like to cancel or make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
If we are unable to make your change, we can help find an alternative solution—our flexible return policy makes it as easy as possible.

Where can I find my order number?

You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.
Or, if you have an account set up on freshcleanthreads.com, you can find it on the Order History tab of your Account Page.

Where can I buy Fresh Clean Threads?

You can find our threads here on freshcleanthreads.com, in our Facebook and Instagram Shops, or in our own Amazon shop.
Keep in mind, our Amazon shop offers a limited range of products. For access to our full line-up, freshcleanthreads.com is the best place to shop!

Can you help with an order I placed from Amazon?

Because orders placed via our Fresh Clean Threads Amazon shop are processed and handled by Amazon, Amazon’s customer service is best equipped to help with your Amazon order.
That said, we’re always happy to help, so feel free to email [email protected] if you need an extra hand.

What should I do if I received the wrong item, or an item is missing?

Just email us at [email protected]. We’ll get you the right threads as quickly as we can!

Can I purchase a gift card?

Yes! We offer gift cards in the amounts of $25, $50, and $75 here.
Please note, gift cards cannot be used for subscription renewals or membership fees.
Returns & Exchanges

What is your return policy?

We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit! They're free within 100 days of your purchase date.
Keep in mind, our 100-Day Guarantee does not cover:
  • - Stains or spills on your threads that weren't there when upon delivery
  • - Items that were damaged in your washing machine or by a rowdy lifestyle
  • - Clearance, sale, and last-chance collection items
  • - Fresh Clean Socks
  • - Mystery packs

How do I place a return or exchange?

The best way to process a return or exchange is by using our online return + exchange portal here, where you can easily create your prepaid shipping label and track the progress. Here's how:
1. In the portal, enter your order number (you can find it in the subject line of your order confirmation email)
2. Select “Return” or “Exchange” and follow the steps to generate your prepaid label

You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item!
Please note, orders placed via Facebook Shop or Instagram Shop can only be returned or exchanged in full.

I accidentally returned the wrong item. Can you help?

Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at [email protected] as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.

How long does it take to receive a refund?

Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5-10 business days.
Our Threads

What sizes do you offer? Do you offer big + tall or plus sizes?

Our threads are available in a wide range of sizes! We’re always working to expand our size range, but you can find details about what we currently offer below.
  • - Men’s Regular: S-4XL
  • - Men’s Tall: M-4XL
  • - Men’s Bottoms: 28-42
  • - Women’s: XS-3XL
We currently offer only a limited number of styles in size 4XL or Tall for men, but we’re always working to add more! For now, you can find all our available 4XL or Tall styles by selecting the 4XL size or Tall filter when browsing our product lineup.

How should I decide the right size for me?

Our tees run true to size, so we recommend choosing the size you wear most. If you need an extra hand, you can use our interactive Find My Fit tool linked on our product pages to get a specific suggestion based on your personal details.
You can also use the size chart on each product page (or for all our products here) to compare the specifications of another tee in your closet with the measurements of our threads. For chest size, the measurements on our site reflect the distance when measured flat across (not around your body).

How should I care for my threads? Will they shrink?

Machine wash your threads in cold water. Tumble dry on low.
Some garments may shrink 1/4"-1/3" during the first few washes. If you’d like to minimize shrinkage, we recommend line drying.
For all performance fabrics and Day Off Joggers and Shorts, we recommend you machine wash before wear, and with like colors, as there may be some bleeding during the first 2-3 washes.
If your threads shrink more than expected, you can always get in touch with us (within our 100-day guarantee window) at [email protected] and we’ll help make it right.

The size or color I want is out of stock. When will it be back?

We work hard to bring back any out-of-stock sizes as quickly as possible! You can hit the “Notify Me” button on any product page with your choice of color + size selected, and we’ll send you an email when it returns.
Some of our colors and styles are seasonal exclusives, so they may not be returning. But if you sign up to be notified, we’ll still let you know if we decide to bring those back in the future!

Can I customize the colors in my pack?

Our team puts together our existing packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here! You’ll be able to select whichever 5 colors you want (with savings to boot).

The color I want is only available in a pack. Can I get it individually?

Sometimes we launch our new seasonal colors as pack exclusives before they arrive as individual items in our lineup. If the color you want isn’t available on its own yet, you can sign up for our email list here to learn when it launches!

Where and how do you make your threads?

Our threads are designed by a team of product developers in San Diego, then manufactured in a variety of factories in Guatemala, Vietnam, and the Philippines. We’re committed to a standard of excellence in every aspect of our business, which is why we require ethical and responsible conduct in all of our operations. All of the factories we work with are WRAP certified, ensuring they follow stringent ethical and environmental standards. Learn more about our manufacturing here.

What materials do you use for your threads?

Each of our threads is designed with a unique blend of materials to create just the right fit, feel, and durability. You can find specific details about each style’s material makeup on each style’s product page.
Our flagship tees (and lots of our other threads!) are made with StratuSoft, our proprietary cotton-poly blend that offers super soft comfort, breathability, and durability. Read more about StratuSoft here!
FreshCleanThreads.com Account

Why can't I log in to my FreshCleanThreads.com account?

If you have already set up an account with your email address but are unable to log in, you may still need to activate the account. Check your email inbox (and your spam/junk folder just in case!) for an email from Fresh Clean Threads. Just click the link in the invitation to finish the setup process.
If you can’t find the activation email, send us a note at [email protected], and we can resend it!

Why aren't my previous orders appearing in my account order history?

If you placed orders using your email address before you set up your account, those previous orders will not be reflected in your new account. If you’re looking for details about your previous orders, check your email inbox for your confirmation emails. Or, feel free to send us a message at [email protected], and we’ll look into it for you.

How do I unsubscribe from marketing emails or texts?

We love to stay in touch with our #FRESHFAM, but if you’d prefer not to receive our emails, just click the unsubscribe button at the very bottom of one of our marketing emails. For texts, respond “stop” to any message.
Club FCT Membership

What is Club FCT?

Club FCT is our annual membership program that offers all the best perks! As a Club FCT member, you’ll receive exclusive savings and priority access.

What are the benefits of Club FCT?

As a member of Club FCT, you’ll enjoy:
  • - 20% off everything*
  • - Extra 5% off discount codes
  • - Free shipping on every order
  • - Early access to sales and product launches
  • - Priority customer support
*Except for Sale Collection items, subscription orders, gift cards, and membership cards.

How do I enjoy my Club FCT benefits?

As long as you’re using your Club FCT membership email address, your benefit savings will automatically be applied to your order during checkout. Make sure to start the checkout process to see the benefits appear —you won’t see them yet when adding items to your cart.
Your early access to sales and launches will be sent over to you via email, so make sure to keep an eye on your inbox.
Our customer experience team keeps a special eye out for our Club FCT members—your emails automatically jump to the top of our [email protected] inbox, so just send us a message and we’ll get back to you as quickly as we can.

Will I get a physical membership card?

We don’t currently offer physical membership cards.

How do I join Club FCT?

Joining Club FCT is easy—just visit our Club FCT membership page and click the add to cart button. Or, you can add a Club FCT membership 5-pack to your cart! From there, you’re added to the club, and we’ll automatically renew your membership every year using the payment method you use at checkout.

Do I need a freshcleanthreads.com account to join Club FCT?

It’s not required, but we recommend it! That way, you can see the details of your upcoming auto-renewal and make changes to your membership.

Is the Club FCT Membership fee a recurring charge?

Yes. Your Club FCT benefits are automatically renewed (using your original payment method) 12 months from the date of purchase or previous renewal date.

Can I cancel, pause, or return my Club FCT membership?

You can cancel your Club FCT membership by visiting the Membership tab of your Account page. From there, click Turn Off Auto-renew. There are no termination fees or hidden costs to cancel. Your membership benefits will remain active until 12 months from your last renewal date.
All purchases of Club FCT membership are final and cannot be returned, refunded or paused.

How can I change the payment method for my Club FCT membership?

To update the payment for your Club FCT membership, follow the steps below:
1. Log into your Fresh Clean Threads account
2. Click Membership
3. Under Payment Method, click Edit
4. Check your email inbox—we will send an email with a link to update your payment method

Why aren't my Club FCT benefits working?

Your Club FCT benefits are linked to the email address you used to purchase membership, so you need to use that same email to access your benefits. Your discounts and free shipping benefits will be visible on the shipping page of check out.
That said, it's possible that we were unable to renew your membership due to your payment method requiring an update. If that is the case, your membership has been canceled, but you can easily rejoin Club FCT by adding the membership to your cart when placing your next order with us and using your updated payment method.
Also, due to a tech limitation with our returns portal, your Club FCT discount won't automatically apply if you're using the Shop Now feature to exchange your threads for an alternative item. Our customer experience team is here to help make sure you still get your savings in the form of a retroactive refund—just send us a note at [email protected] and we will get it taken care of.
If you're having trouble beyond the above, please reach out to our customer support team ([email protected]) and we can help.
Subscribe & Save

How does a subscription work, and how do I sign up?

Our subscriptions are the perfect way to keep your closet as fresh as possible! We offer packs of staple threads, or rotating monthly packs with colors that update each month. You choose the pack and shipment frequency, and we automatically send you fresh threads to keep your closet stocked.
Subscribers also enjoy free shipping on all subscription orders, and early access to new or limited edition colors.
To sign up, shop our subscription options here. Just choose the pack you’d like to receive, your style, size, and frequency preference, and add it to your cart. After you place your first order, we’ll automatically ship your next one at the cadence you choose.

How do I cancel my subscription?

To cancel your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account
2. Click Upcoming Orders
3. Select the subscription pack you’d like to cancel
4. Click Edit Product
5. Click Remove Product
6. Choose the reason for your cancellation
7. Click Cancel Subscription

Can I change my delivery schedule or skip a shipment?

To make changes to your delivery schedule, follow the steps below.
1. Log into your Fresh Clean Threads account
2. Click Upcoming Orders
3. Select the subscription pack you’d like to edit
4. Click Edit Schedule
5. Click Skip next charge to skip a shipment, or
6. Choose your updated frequency and/or charge date
7. Click Save changes

How do I change my payment method?

To update the credit card for your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account
2. Click Account Details
3. Under Payment Method, click Edit
4. Enter your new payment details
5. Click Update card

How can I add or change the items in my subscription?

To change the items in your subscription, follow the steps below.
1. Log into your Fresh Clean Threads account
2. Click Upcoming Orders
3. Select the subscription pack you’d like to edit
4. Click Add products to add additional items to your shipment
5. Click Swap product to choose a different subscription

How are the subscription pack colors selected each month? Where can I find the monthly subscription pack colors?

Our rotating Bold, Foundation, and Basic 3-packs change every month to add variety to your closet. We often choose seasonal colors for our Bold and Foundation packs!
If you’re signed up for a rotating subscription pack, we’ll email you with the updated pack colors at the beginning of the month, and you can always find the current pack colors here.

Can I choose custom colors for my subscription order?

Our team puts together our subscription packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here! You’ll be able to select whichever 5 colors you want (and you’ll still receive bundle savings!).

Got questions about something else? Check out our FAQ page!

Payment

What payment methods do you accept?

We accept major credit cards and debit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, Apple Pay, and Afterpay.
Due to restrictions related to recurring purchases, Amazon Pay cannot be used to purchase a Club FCT membership.

How do I pay with a gift card?

To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time.
If you are returning an item purchased with a gift card, the funds will be returned to the gift card if still valid. If the gift card is not still valid, the refund will be processed as a new gift card for a future purchase.

Do you offer discounts for military, first responders, and teachers?

Yes! We’re proud to offer 18% off to all current/former military and their spouses/dependents, law enforcement, first responders, and teachers. You can find more details here, including steps for verifying your status and redeeming your discount.
Please note, this offer is only valid for one-time purchases, and won't apply to subscriptions.

How do I apply a discount code?

To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used.

Can I use multiple discount codes on my order?

You can use only one discount code per order, but any Club FCT Membership benefits will always be automatically applied along with your code when you’re using the email address you use for your membership. Also, you can still receive free shipping when using a promo code if your order qualifies!

How do Shop Pay installments work?

Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. An eligibility check has no impact on your credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
If you have more questions about installment payments on Shop Pay, visit Shop Pay's help center.

How do Afterpay installments work?

With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks, with the first payment occurring on the day of purchase. For more details about Afterpay’s terms and for help with Afterpay, visit https://www.afterpay.com/en-US/installment-agreement

What can I do if my payment is declined?

We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at [email protected]—we’re happy to help.
Working with Fresh Clean Threads

I'm a content creator or influencer. Can I work with you?

We love working with our community, and keep an eye on our @freshcleanthreads tags on social media! Be sure to tag us in your photos wearing your threads, and we'll get in touch if there are opportunities to work together.
We're also occasionally on the lookout for partners using Insense or Popular Pays—if you see a listing for us there, please apply, and we'll be in touch if it's a good fit.

Do you offer wholesale or bulk orders?

Yes! Please visit our wholesale site to sign up and place your order.

What pricing do you offer for wholesale orders?

Our wholesale pricing is based on quantity, so the specific pricing depends on your order size. You’ll be able to see the specific pricing breakdown once you’re logged in to our wholesale site.

Do you offer printing for wholesale orders?

We don’t offer printing for wholesale orders, but we would be happy to make a recommendation for a printer we trust—get in touch at [email protected].

How do your threads react to different types of screenprinting or embroidery?

Our tees work great with most forms of screen printing, and with embroidery that doesn’t add excessive weight.
For best results, we recommend you work with your screen printer or embroiderer for the best method based on your artwork specs.