Returns & Exchanges
Returns & ExchangesStart a return or exchange
We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit!
The best way to process a return or exchange is by using our online return + exchange portal, where you can easily create your prepaid shipping label and track the progress. Here's how:
1. Click the link above to head to the portal
2. In the portal, enter your order number (you can find it in the subject line of your order confirmation email) and zip code
3. Select “Return” or “Exchange” and follow the steps to generate your prepaid label
You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.
Please note, orders placed via Facebook Shop or Instagram Shop can only be returned or exchanged in full.
Returns & Exchanges FAQ
What is your return policy?
Returns and exchanges are free within 100-Days of your order date.
Keep in mind, our 100-Day Guarantee does not cover:
- Stains or spills on your threads that weren't there when upon delivery
- Items that were damaged in your washing machine or by a rowdy lifestyle
- Clearance, sale, and last-chance collection items
- Fresh Clean Socks
- Mystery packs
Original shipping fees are non-refundable.
Orders placed via Facebook Shop or Instagram Shop can only be returned or exchanged in full.
I accidentally returned the wrong item. Can you help?
Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at [email protected] as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.
How long does it take to receive a refund?
Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5-10 business days.
Where is my order number?
You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.
Or, if you have an account set up on freshcleanthreads.com, you can find it on the Order History tab of your Account Page.
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