Returns & Exchanges
Start A Return Or ExchangeThe best way to process a return or exchange is by using our online return + exchange portal, where you can easily create your prepaid shipping label and track the progress. Here's how:
1. Click the button above to head to the portal
2. In the portal, enter your order number (you can find it in the subject line of your order confirmation email) and zip code
3. Select “Return” or “Exchange” and follow the steps to generate your prepaid label
You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item.
Returns & Exchanges FAQ
What is your return policy?
Returns and exchanges are free within 100-Days of your order date.
Keep in mind, our 100-Day Guarantee does not cover:
- Stains or spills on your threads that weren't there when upon delivery
- Items that were damaged in your washing machine or by a rowdy lifestyle
- Clearance, sale, and last-chance collection items
- Shirts that were damaged by your wildly rowdy lifestyle
- Fresh Clean Socks
- Mystery packs
Original shipping fees are non-refundable.
I accidentally returned the wrong item. Can you help?
Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at support@freshcleantees.com as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.
How long does it take to receive a refund?
Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5-10 business days.
Where Is My Order Number?
You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.
Or, if you have an account set up on freshcleanthreads.com, you can find it on the Order History tab of your Account Page.
Live Chat Support
If you got a problem, we'll solve it.
Open up a chat by clicking the chat icon on the lower right hand corner of your screen and our team will resolve it.
Email Us
Chat down? Shoot an email to support@freshcleantees.com and we'll get you sorted.
