Frequently asked questions
SHIPPING
What shipping methods do you offer?
- Standard: 4-7 business days ($19.95, or free when you spend $150 or more, after promotions)
- Expedited: 2-3 business days ($29.95)
Please allow 1–2 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
Where is my order?
So you just placed an order—sweet! If you have an account and are logged in, you can find order status details by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders.
Read on to find tips for when to expect delivery:
When will my order ship?
Order processing takes 1–2 business days (or sometimes a couple more during a big sale). From there, we hand the order to the carrier and send you a shipment confirmation email with tracking details so you can follow its journey.
When will my order arrive?
After processing, standard shipping takes 4–7 business days, and expedited shipping takes 2–3 business days (after processing time).
You can use the tracking link in your shipment confirmation email (or by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders) to find the most up-to-date status of your package.
Where do you ship Fresh Clean Threads?
We currently ship our threads to the 50 US states and Puerto Rico, Canada, the UK, and APO/FPOs. We are unable to ship to PO Boxes in Canada at this time.
- For shipping to the US, shop directly from our US site.
- For shipping to the UK, shop directly from our UK site.
We hope to bring our threads to more countries soon—stay tuned!
How can I edit my shipping address?
Please email us at support@freshcleantees.com as soon as possible if you would like to make changes to your shipping address. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
If we are unable to make the change in time, we will be happy to re-ship your order for a $19.95 reshipping fee.
Why aren’t my tracking details updating?
Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. If your tracking number isn’t updating or working after that, please reach out to us via support@freshcleantees.com. We're always here to help!
My order was marked delivered but I can’t find it. Can you help?
Occasionally a carrier will mark a package as delivered early, so we recommend keeping an eye out for your order for the next 48 hours. We also suggest checking all surrounding areas and/or entrances to your home to check that your package is not hiding or jammed, and asking your neighbors if they may have received it for you by mistake.
If you still can’t find it, send us an email at support@freshcleantees.com. We’ll get you sorted out ASAP.
My order was damaged in transit. Can you help?
Sorry that happened! Please send us a note at support@freshcleantees.com. From there we’ll find a solution right away.
ORDERS
Can I cancel my order or make changes to the items?
Please email us at support@freshcleantees.com as soon as possible if you would like to cancel or make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
If we are unable to make your change, we can help find an alternative solution—our flexible return policy makes it as easy as possible.
Where can I find my order number?
You can find your order number in the subject line of your order confirmation email, shipping confirmation email, or delivered confirmation email.
Or, if you have an account set up on freshcleanthreads.com, you can find it by clicking the 💬 at the bottom right corner of your screen, then clicking Track and manage my orders when logged in to your account.
Where can I buy Fresh Clean Threads?
In Canada, our threads are available exclusively here on freshcleanthreads.com
What should I do if I received the wrong item, or an item is missing?
Just email us at support@freshcleantees.com. We’ll get you the right threads as quickly as we can!
Can I purchase a gift card?
Yes! We offer gift cards in the amounts of $50, $75, and $100 here.
RETURNS + EXCHANGES
What is your return policy?
We want you to love your threads. That’s why our 100-Day Guarantee offers free returns and exchanges to help you find the right fit!
Keep in mind, our 100-Day Guarantee does not cover:
- Stains or spills on your threads that weren’t there upon delivery
- Items that were damaged in your washing machine or by a rowdy lifestyle
- Clearance, sale, and last-chance collection items
- Fresh Clean Socks
- Mystery packs
Original shipping fees are non-refundable.
How do I place a return or exchange?
The best way is to use our online return + exchange portal, where you can create your prepaid shipping label and track the progress.
Here's how:
- In the portal, enter your order number (you can find it in the subject line of your order confirmation email).
- Select “Return” or “Exchange” and follow the steps to generate your prepaid label.
You can also swap for a different item by selecting “Return” and using “Shop Now Credit” to visit the store for the new item!
Fresh Clean Threads does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to our returns center, send us a note at support@freshcleantees.com as soon as possible. We cannot guarantee your item will be found or returned, and are unable to provide compensation for items sent to us incorrectly.
How long does it take to receive a refund?
Once your return has been received and processed, your refund will be applied. From there, you’ll see the refund posted back to your original payment method in 5–10 business days.
OUR THREADS
What sizes do you offer? Do you offer big + tall or plus sizes?
Our threads are available in a wide range of sizes! We’re always working to expand our size range, but you can find details about what we currently offer below:
- Men’s Regular: S–4XL
- Men’s Tall: M–4XL
We currently offer only a limited number of styles in size 4XL or Tall for men, but we’re always working to add more! For now, you can find all our available 4XL or Tall styles by selecting the 4XL size or Tall filter when browsing our product lineup.
How should I decide the right size for me?
Our tees run true to size, so we recommend choosing the size you wear most. If you need an extra hand, you can use our interactive Find My Fit tool linked on our product pages to get a specific suggestion based on your personal details.
You can also use the size chart on each product page (or for all our products here) to compare the specifications of another tee in your closet with the measurements of our threads. The measurements on our site reflect the distance when measured flat across (not around your body).
How should I care for my threads? Will they shrink?
Machine wash your threads in cold water. Tumble dry on low.
For all Performance, Vault, and Day Off fabrics, we recommend you machine wash with like colors before wear, as there may be some bleeding during the first 2-3 washes or wears.
Some garments may shrink ¼"–⅓" during the first few washes. If you’d like to minimize shrinkage, we recommend line drying.
If your threads shrink more than expected, you can always get in touch with us (within our 100-day guarantee window) at support@freshcleantees.com and we’ll help make it right.
The size or color I want is out of stock. When will it be back?
We work hard to bring back any out-of-stock sizes as quickly as possible! Some of our colors and styles are seasonal exclusives, so they may not be returning. You can always email us at support@freshcleantees.com to ask for details.
Can I customize the colors in my pack?
Our team puts together our existing packs thoughtfully with color combinations we think you’ll love. While our existing packs aren’t customizable, you can always build your own custom bundle here! You’ll be able to select whichever 5 colors you want (with savings to boot).
The color I want is only available in a pack. Can I get it individually?
Sometimes we launch our new seasonal colors as pack exclusives before they arrive as individual items in our lineup. If the color you want isn’t available on its own yet, you can sign up for our email list here to learn when it launches!
Where and how do you make your threads?
Our threads are designed by a team of product developers in San Diego, then manufactured in a variety of factories in Guatemala, Vietnam, and the Philippines. We’re committed to a standard of excellence in every aspect of our business, which is why we require ethical and responsible conduct in all of our operations. All of the factories we work with are WRAP certified, ensuring they follow stringent ethical and environmental standards.
What materials do you use for your threads?
Each of our threads is designed with a unique blend of materials to create just the right fit, feel, and durability. You can find specific details about each style’s material makeup on each style’s product page.
Our flagship tees (and lots of our other threads!) are made with StratuSoft, our proprietary cotton-poly blend that offers super soft comfort, breathability, and durability.
PAYMENT
What payment methods do you accept?
We accept major credit cards and debit cards and PayPal.
What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and post code) match what you’ve entered into our system, and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at support@freshcleantees.com—we’re happy to help.
WORKING WITH FCT
I'm a content creator or influencer. Can I work with you or become an ambassador?
We love working with our community, and keep an eye on our @freshcleanthreads tags on social media! Be sure to tag us in your photos wearing your threads, and we'll get in touch if there are opportunities to work together.
We're also occasionally on the lookout for partners using Insense or Popular Pays—if you see a listing for us there, please apply, and we'll be in touch if it's a good fit.
Do you offer wholesale or bulk orders?
Yes! Please visit our wholesale site to sign up and place your order, learn about our pricing, and see details about our wholesale offerings.
How do your threads react to different types of screenprinting or embroidery?
Our tees work great with most forms of screen printing, and with embroidery that doesn’t add excessive weight.
For best results, we recommend working directly with your screen printer or embroiderer for the best method based on your artwork specs.